Last updated: June 10, 2026
We want you to be satisfied with your purchase. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Because many products, including apparel and custom merchandise, are made to order, we do not accept returns for:
All approved returns must be authorized prior to shipping the item back.
To request a refund, email hello@authoran.com and include:
If approved, refunds will be issued to the original payment method. Processing times may vary depending on your financial institution. Shipping fees are non-refundable unless the error was ours.
Exchanges are handled on a case-by-case basis for damaged or defective items.
Orders may be canceled within 24 hours of purchase, unless production has already begun. Once an item enters production (including print-on-demand items), it cannot be canceled.
AuthorAN reserves the right to deny refund requests that do not meet the policy guidelines.
