Refund Policy

Returns & Eligibility

We want you to be satisfied with your purchase. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Because many products, including apparel and custom merchandise, are made to order, we do not accept returns for:

Incorrect size selection
Buyer’s remorse
Personalized or custom items (unless defective)

All approved returns must be authorized prior to shipping the item back.

Refund Process

To request a refund, email:

hello@authoran.com
Include:

Order number
Description of the issue
Clear photos (if damaged or defective)

If approved, refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Shipping fees are non-refundable unless the error was ours.

Exchanges & Cancellations

Exchanges are handled on a case-by-case basis for damaged or defective items.

Orders may be canceled within 24 hours of purchase, unless production has already begun. Once an item enters production (including print-on-demand items), it cannot be canceled.

AuthorAN reserves the right to deny refund requests that do not meet the policy guidelines.