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Shipping Policy

A legal disclaimer
Website: www.authoran.com

All orders are processed within 2–5 business days, unless otherwise noted on the product page.

Processing time does not include shipping time.

Certain items, including print-on-demand apparel and personalized products, may require additional production time before shipment.

Orders are not processed on weekends or federal holidays.

Shipping Policy - the basics

Print-on-Demand & Made-to-Order Items

Some products, including apparel and custom merchandise, are made to order through third-party production partners.

For these items:

  • Production time: 3–7 business days

  • Shipping time: varies by destination (see below)

  • Items may ship separately from books or other products

  • You may receive multiple tracking numbers for a single order

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on:

  • Destination

  • Weight

  • Carrier rates

Estimated delivery times after shipment:

  • United States: 3–7 business days

  • Canada: 7–14 business days

  • International: 10–21 business days

Delivery times are estimates and not guaranteed.

International Shipping

We ship internationally where available.

Please note:

  • Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.

  • AuthorAN is not responsible for delays due to customs processing.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Tracking updates may take up to 24 hours to appear in the carrier’s system.

Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout.

AuthorAN is not responsible for:

  • Orders shipped to incorrect addresses provided by the customer

  • Lost packages due to address errors

If an order is returned due to an incorrect address, additional shipping fees may apply to resend the package.

Lost, Delayed, or Damaged Packages

If your order arrives damaged or appears lost:

  1. Contact us within 7 days of delivery (or expected delivery date).

  2. Provide your order number and photos (if damaged).

We will work with the carrier and fulfillment partner to resolve the issue as quickly as possible.

AuthorAN is not responsible for carrier delays once the package is in transit.

 

Split Shipments

Orders containing multiple product types (e.g., books + apparel) may ship separately. This ensures faster delivery of available items.

You will receive separate tracking notifications when applicable.

 

Pre-Orders

If you purchase a pre-order item:

  • The entire order may ship once the pre-order item becomes available, unless otherwise stated.

  • Estimated ship dates will be listed on the product page.

 

Contact Information

For shipping-related questions, please contact:

Email: hello@authoran.com
Subject Line: Shipping Inquiry
Include your order number for faster assistance.

 

AuthorAN is committed to delivering your order with care, intention, and reliability.

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